Written Questions are submitted by MPs or Lords to receive information from a Department.
|29 Apr 2019, 2:14 p.m.||Railways: Fares||Jack Brereton|
To ask the Secretary of State for Transport, when the regulations governing rail fares and ticketing were last reviewed.
Answer (Andrew Jones)
The Coalition Government conducted a review of fares and ticketing and its Rail Fares and Ticketing: Next Steps document was published in October 2013. In 2016, the Department, Rail Delivery Group, Which?, and Transport Focus worked together to identify actions to improve fares and ticketing for passengers, culminating in the publication of the Action Plan for information on Rail Fares and Ticketing. This resulted in more than 200,000 instances of confusing language and abbreviations being removed from tickets.