Concentrix: Standards
(asked on 29th January 2016) - View Source
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, whether Concentrix has met its targets set in its service level agreement.
This question was answered on 8th February 2016
In HM Revenue and Customs’ contract with Concentrix there are three Key Performance Indicators. These cover post and telephony expectations, and all three are currently being met. There is also one Quality Performance Indicator, where the most recent indicative result is 95.2% against an expectation of 97%.