Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure that people and households with no access to the internet are able to claim benefits.

Where a claimant does not have internet access at home, DWP staff may be able to support claimants to find local internet access. Claimants contacting our agents, either via the telephony channel or face to face, will be provided with up to date information on where they can find external organisations that provide free public internet access.

There are also public internet access devices available across the Jobcentre network for those claimants who are unable to find an alternative source of access. Staff will assist claimants in using these devices where necessary.