Southern: Standards
(asked on 1st February 2016) - View Source
Question to the Department for Transport:
To ask the Secretary of State for Transport, how many passengers submitted Delay/Repay claims to Southern Railway in (a) 2010-11, (b) 2011-12, (c) 2012-13, (d) 2013-14 and (e) 2014-15.
This question was answered on 4th February 2016
The Department does not hold the information requested. However, we will continue to push operators to ensure passengers are aware of compensation arrangements and claim where entitled to do so under the Delay/Repay scheme as set out on the Southern’s website: https://www.southernrailway.com/your-journey/customer-services/delay-repay/delay-repay-form.