Royal Mail: Standards

(asked on 20th May 2019) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment the Department has made of the performance of Royal Mail in relation to the (a) number of deliveries, (b) number of failed deliveries and (c) number of deliveries taking more than four weeks in the latest period for which information is available.


Answered by
Kelly Tolhurst Portrait
Kelly Tolhurst
This question was answered on 23rd May 2019

Royal Mail is required to publish quarterly Quality of Service reports, against delivery targets set and reviewed by the postal industry regulator Ofcom. These can be found on Royal Mail’s website.

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