Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, how correspondence sent to the Office for Product Safety and Standards by members of the public as a result of its review of Whirlpool’s handling of its tumble dryer safety issue announced in November 2015 was taken into account as part of that inquiry’s final report.

The Office for Product Safety and Standards (OPSS) has received just over 7,000 emails from members of the public in relation to its review of Whirlpool’s actions, arising from a Which? correspondence campaign and a further five not initiated by the Which? campaign.

In the current phase of its ongoing investigation, OPSS is following up with individual consumers who have provided relevant information to ensure that any evidence they hold can be recorded and analysed as incident data. This includes where information has referred to us by third parties, including from the consumer group Which?.