Question to the Home Office:

To ask the Secretary of State for the Home Department, for what reason his Department stopped providing biometric enrolments through post office branches.

Our contract with the Post Office Ltd is coming to an end so we took the opportunity to modernise our services through the introduction of new front end services arrangements, which were procured in 2018.

The successful supplier in this procurement was Sopra Steria Ltd. The resulting UK Visas and Citizenship Application Service (UKVCAS) brings together identity checks, evidence submission and biometric enrolment and provides more choices for the customer about the way in which they complete their application.