Question to the Home Office:

To ask the Secretary of State for the Home Department, where the assisted digital locations in Scotland will be; and what type of visa applicants will be able to use that service.

Since September 2017, UK Visas & Immigration has offered customers across the UK a free ‘Assisted Digital’ service. The service is designed to help people who need to use UK Visas & Immigration online services but don’t have the appropriate access, skills or confidence to do so on their own. Support can be provided over the phone, at a local centre or in home with a trained tutor.

As of the 20th June, across the UK, there are over 300 centres across the UK supplemented by a network of over 60 tutors. In Scotland, there are 2 tutors offering in home support and 43 centres offering face to face support.

Customers should contact the Assisted Digital helpline on 03333 445 675 or by texting the word “VISA” to 07537 416 944 and they will be able to advise on the closest support centre.
The Assisted Digital service is available to all UKVI customers except for those applying through the following immigration routes, as support should be provided to them by their sponsoring employers or colleges

• Tier 1 (including entrepreneur and exceptional talent)
• Tier 2 (people working for a specific employer in the UK)
• Tier 4 (students in the UK)
In January 2019 the service was extended to support EU citizens and their family members applying for the EU Settlement Scheme.