Social Security Benefits
(asked on 28th June 2019) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 June 2019 to Question 268401, what information she holds on the reasons why those 156,000 claimants with deductions from universal credit for non-universal credit debts are not repaying their debts.
The table below provides information on why the specified claimants were not repaying their debts.
Zero balance** | 92,776 |
Business as usual/head of work (Includes future instalment confirmation) | 48,196 |
Awaiting Financial Reconciliation | 12,452 |
In progress – Awaiting further information (e.g. customer correspondence/contact) | 4,214 |
Managed by external contractor (Debt collection agency) | 618 |
Awaiting appeal outcome | 534 |
Waiting for customer to call back | 306 |
Other | 477 |
*The data provided in this response has been sourced from internal management information and was not intended for public release. It should therefore not be compared to any other, similar data subsequently released by the Department.
** The zero balance category is made up of debts that have been fully repaid, but are yet to be removed from the Debt Manager system. It is important to note that no further recovery action will be taken in these cases