Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what estimate she has made of the number of (a) personal independence payments and (b) employment and support allowance assessments undertaken by (i) ATOS, (ii) Capita, and (iii) Maximus which have resulted in a complaint in each of the last six years.

Assessment Providers have their own complaints process to deal with dissatisfaction about the service they provide. I am unable to provide figures solely about the ‘assessment undertaken’ therefore the figures below include all related complaints such as administrative, clinical, accommodation etc.

(i), (ii) Information on the number of complaints received by Independent Assessment Service (IAS), formally ATOS, and Capita are shown in the table below: -

Source: Provider MI, figures rounded to nearest 10.

(iii) The Health Assessment Advisory Service is delivered on behalf of DWP by Centre for Health and Disability Assessments (CHDA) which is a MAXIMUS company. Information on the number of complaints received by CHDA in relation to ESA and UC Work Capability Assessments is only available from quarter ending August 2016.

Source: Provider MI, figures rounded to nearest 10