Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what guidance his Department provides to its staff on proactively making callers claiming universal credit or seeking advice by telephone related to that benefit aware that they can be rung back free of charge.

The department does not hold guidance on this.

As we continue to develop the Universal Credit service we will introduce greater opportunities for claimants to manage their claim on-line reducing the need for claimants to use the telephone to contact us.