Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to support victims of universal credit scams.

The Department takes benefit fraud very seriously and is committed to taking appropriate action when it is detected.

If a claimant has been the victim of fraud, and has not benefitted financially in any way, they will not be asked to repay the money. The Department considers all cases on their individual merits and decisions are made on the strength of the evidence provided.

The Department has been working to improve knowledge and awareness of advances fraud amongst Jobcentre and Service Centre staff. Guidance has also been issued to ensure that staff are aware how to refer cases of suspected fraud to the Department’s Counter-fraud team.

Most welfare losses, across Government, arise from claimants failing to report changes of circumstances, Universal Credit (UC) provides a single, digital interface through which claimants can more easily report these changes. As such, once UC is fully rolled out, we expect cross-welfare losses to fraud, error and overpayments to be reduced by around £1 billion per year.