Pension Credit: Telephone Services
(asked on 15th July 2019) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many calls were made to the pension credit claim line in each of the last 12 months; and if she will make a statement.
Calls to Pension Credit Claim Line in each of the last 12 months are outlined in the table below:
Month | No. of Calls |
July 18 | 49168 |
August 18 | 36885 |
September 18 | 38635 |
October 18 | 54165 |
November 18 | 39811 |
December 18 | 27092 |
January 19 | 45258 |
February 19 | 39569 |
March 19 | 42377 |
April 19 | 46210 |
May 19 | 43720 |
June 19 | 60060 |
Total | 522950 |
DWP officials continue to monitor the numbers of enquiries and claims to Pension Credit in order to ensure that levels of service to the public can be maintained and that we are able to respond flexibly and quickly to changes in demands on services including any increase in Pension Credit take-up.