Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, for what purposes NHS Property Services has used artificial intelligence in the last 12 months.

Artificial intelligence (AI) is at the heart of the Government’s plan to kickstart an era of economic growth, transform how we deliver public services, and boost living standards for working people across the country.

NHS Property Services (NHSPS) is at an early stage of trialling AI technology to enhance its service offer for customers and to support its staff. This includes integrating AI into its cyber security, piloting its use as an assistant for customer support advisers, using it for data analysis on its staff survey results and employee development offer, and trialling Microsoft 365 Copilot. An AI ethics framework has been established across NHSPS to ensure appropriate controls and governance regarding AI usage.

NHSPS can draw on a range of resources, published on the GOV.UK website, to inform AI usage.