NHS 111
(asked on 23rd February 2016) - View Source
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health, what plans his Department has to review the efficacy of the 111 service in ensuring that 999 is not used in medical non-emergencies.
This question was answered on 26th February 2016
NHS 111 services are commissioned by local clinical commissioning groups (CCGs) that should ensure all the services they commission are effective.
NHS England’s monthly published data for the period April to September 2015 show that 11% of calls handled by NHS 111 resulted in dispatch of an ambulance.
Most recent figures show that nationally 90.4% of NHS 111 users are satisfied with the service they get.