Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, pursuant to the Answer of 17 July 2026 to Question 18048 on Civil Servants: Workplace Pensions, what the current average time is for deferred members to obtain a Preserved Pension current value statement when requested.

The Cabinet Office awarded Capita the contract to administer the Civil Service Pension Scheme in November 2023 under the previous government. The current delays facing scheme members are entirely unacceptable, and this Government has taken firm action to resolve them through a clear recovery plan with strict delivery milestones. We have deployed additional resources to expedite priority cases, ensuring that serving and former staff receive the high standard of service they deserve. Regular progress updates remain available to members via the pension portal and GOV.UK.