Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what proportion of requests by NHS professionals to the NHS Business Services Authority to provide them with an accurate and up to date pension statement have been responded to in a timely manner in the most recent period for which figures are available.

The NHS Business Services Authority can provide ‘on demand’ Pension Savings Statements (PSS) to members on request. This is not triggered by a member breaching the annual allowance, but instead by the member requesting a statement. ‘On demand’ statements should be provided by the NHS Business Services Authority by the later of three months from the date of request by the individual or by 6 October following the end of the relevant tax year. However, this is dependent on the NHS Business Services Authority receiving the relevant data from the Employing Authority such as pensionable pay.

The NHS Business Services Authority cannot exclusively identify healthcare professionals but confirm that during the period of 1 April 2018 to 31 March 2019 it provided NHS Pension Scheme members with 17,187 ‘on demand’ PSSs of which 13,393 were completed on time.