Question to the Home Office:

To ask the Secretary of State for the Home Department, what the staff turnover has been on the Migrant Help phoneline since the introduction of the new Advice, Issue Reporting and Eligibility contract.

Migrant Help have been recruiting and training staff to ensure they are resourced sufficiently to meet demand and they are working closely with accommodation providers and the Home Office to ensure that appropriate escalation mechanisms are in place so that service users can access support.

Staffing levels for both AIRE (Advice, Issue Reporting and Eligibility) and EAGL (Eligibility, Advice & Guidance) are more than double what they were when the lines first opened in September 2019.