Question

To ask the Minister for Women and Equalities, if she will make an assessment of the effectiveness of the Equality Act 2010 in relation to assistance dogs.

The Equality Act 2010 places a duty on employers and service providers to make reasonable adjustments to improve disabled people’s access to goods and services so they are not placed at a substantial disadvantage compared to non-disabled people. In the case of service providers this reasonable adjustment duty is an anticipatory duty therefore those who provide goods, facilities and services to members of the public are expected to anticipate the reasonable adjustments that disabled customers may require, including auxiliary aids.

In recent years, case law has strengthened the equalities law for people with assistance dogs. There have been a number of significant cases brought under the Equality Act involving assistance dogs, which have been successfully litigated, for example, Bloch v Kassim (assistance dogs in taxis); Clutton and Williams v Pen-y-Bryn Group (assistance dogs in restaurants); and McCafferty v Miah (assistance dogs in shops).

The Equality Advisory Support Service (EASS), the equalities and human rights helpline, receives about 35,000 customer contacts a year, more than 60% of which concern disability issues. The EASS intervenes directly with or assists the complainant to take the problem up with the relevant service provider in many cases, including those involving assistance dogs.