Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps his Department is taking to ensure that the NHS 111 service is accessible to elderly patients.

NHS 111 is designed to be widely accessible and used by as many people as possible, including elderly patients. Patients can get help from NHS 111 by calling 111 for free from a landline or mobile phone, as well as in the NHS App and by using 111 online. More information about these is available at the following links:

https://www.nhs.uk/nhs-app/about-the-nhs-app/

https://111.nhs.uk/

Further information on alternative access to NHS 111 is available at the following link:

https://www.england.nhs.uk/urgent-emergency-care/nhs-111/accessing-nhs-111/

The NHS 111 online accessibility statement is available at the following link:

https://111.nhs.uk/Help/Accessibility