Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps his Department is taking to help reduce the average response time for the NHS 111 service.

The Government is committed to continuing to improve NHS 111 to ensure that patients can access the right care the first time, only visiting accident and emergency services when necessary. This includes through growing the clinical workforce, making urgent mental health support universally available, and expanding and promoting NHS 111 online.

The latest National Health Service published data showed that in December 2024, 77.4% of NHS 111 calls were answered within 60 seconds, which compares to 60% in December 2023. However, we know there is more to do. We will shortly set out further actions to support improvements to urgent and emergency care services during 2025/26.