Question to the Department for Transport:

To ask the Secretary of State for Transport, when his Department plans to respond to the Office of Rail and Road's recommendations following Which?'s super-complaint regarding train companies and the compensation process for passengers affected by train delays.

I welcome the publication of the Office of Rail and Road's (ORR’s) recommendations following Which?'s super-complaint. It is vital that customers who suffer delays understand their rights to compensation and have access to it in a timely way. Industry must now do much more to make that process quick and user-friendly. We are already working with the Association of Train Operating Companies and the ORR to bring about improvements, and my Department will respond to the ORR’s report in the summer of 2016.