Biometric Residence Permits

(asked on 14th July 2021) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps her Department has put in place to ensure Biometric Residence Permits are distributed to applications without any delays.


Answered by
Kevin Foster Portrait
Kevin Foster
This question was answered on 19th July 2021

UK Visas and Immigration (UKVI) advises applicants they can expect delivery of their Biometric Residence Permit (BRP) within 10 working days of receiving their decision notification.

BRPs are produced on behalf of UKVI by the Driver and Vehicle Licencing Agency (DVLA). DVLA has a service level agreement to complete 90% of production requests within one working day and the remaining 10% within two working days. For quarter one of financial year 2021/22 they achieved 85.1% (218,527) within 24 hours and 100% (256,730) within 48 hours.

FedEx took over the BRP delivery contract from DX in February 2020, after a bedding in period formal reporting started in July 2020. Between 1 July 2020 and 31 March 2021 FedEx attempted to deliver 99.2% of BRPs within 48 hours of collection from DVLA, against a target to attempt delivery within 48 hours of collection for 99% of BRP packages.

Therefore, first delivery will have been attempted within 10 working days of decision notification for all BRPs successfully produced by DVLA.

Between March and mid-December 2020, as a social distancing measure due to the coronavirus pandemic, UKVI agreed to allow FedEx to post all BRP packages which resulted in higher first time delivery success rates of 92.73% between August and December 2020, but higher volumes of mis-posts and losses. We therefore re-introduced the contractual requirement to knock on every door, check identity, capture the name of the recipient and take a photograph of the front door within FedEx’s tracking system. Once all social distancing restrictions have eased, signatures will also be required for every delivery. As a result, between January and May 2021 FedEx achieved 84.34% first time delivery success rate.

Where it is possible to do so FedEx will leave a ‘Sorry we missed you’ card detailing how the customer can re-arrange delivery. Where UKVI has been able to share customer contact details with FedEx it will also email or SMS message the customer with a delivery failure message explaining how to re-arrange delivery.

UKVI meets with FedEx at least twice a week, to discuss measures to improve first time delivery success rates.

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