Question to the Department for Education:

To ask the Secretary of State for Education, whether the Student Loans Company's Target Operating Model process recommended the outsourcing of jobs in the infrastructure and operations division of the Student Loans Company.

After careful assessment of other options, the Target Operating Model process recommended a shift to an outside provider as the best way to maintain the efficient delivery of the Student Loans Company’s Infrastructure & Operations function.

This supports the findings of the previous delivery model assessment, which stated that delivery of this service needed to become more cost-effective.