Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps her Department is taking to help people with limited internet capability access online health services.

In September 2023, NHS England published a framework for action on digital inclusion to help the system design and implement inclusive digital approaches and technologies. Additional help is provided by community organisations and local partners by providing free devices and mobile data to digitally excluded people; for example, the National Device Bank and a National Data Bank run by the Good Things Foundation.

Patients unable to use digital channels will continue to be able to access services via telephone and through traditional face to face services.