Question to the Ministry of Housing, Communities and Local Government:

To ask the Secretary of State for Housing, Communities and Local Government, what oversight mechanisms are in place to monitor the assessment and allocation wait times at the Local Government and Social Care Ombudsman.

The Local Government and Social Care Ombudsman is operationally independent of central government, and the Ombudsman is accountable directly to Parliament for the use of their investigatory powers. Decisions on the assessment, prioritisation and allocation of individual complaints, including cases where delay may risk continuing or irreversible injustice, are operational matters for the Ombudsman.

We provided a 33% uplift in funding for 2025/26 to increase capacity, and are in active discussion with the Ombudsman over future funding needs.