Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 12 July 2022 to Question 32578 on Pension Credit, what recent steps her Department has taken to help ensure that (a) claims and (b) enquiries for Pension Credit are processed in a reasonable time.

The media campaign continues to reach those who may be entitled to Pension Credit and has had a significant impact on the number of claims the Department has received. This has the Department’s full attention with options. To ensure we provide the right service to these customers additional resource is being deployed and increased digital automation will take place in the coming weeks which will speed up processing time further.