Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether energy providers are under any obligations to (a) support the energy needs of customers and (b) take steps to enable those needs to be met.

Ofgem’s licence rules require energy suppliers to provide support to customers on their energy costs. These include providing support for customers struggling to pay their energy bills and extra help for prepayment customers. Such support includes offering emergency credit to customers struggling to top up their prepayment meter and offering extra prepayment credit for households in vulnerable circumstances.