Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure that Motability customers with high essential mileage requirements are not disproportionately disadvantaged by additional mileage charges.

Responsibility for the terms and administration of the Scheme sits with Motability Foundation and its Board of Governors. Department officials and Motability meet regularly to review the Scheme and how it operates to ensure it meets the needs of disabled people.

After careful consideration of customer's needs, Motability announced that from 1 July 2026, customers who need significantly more travel than the standard mileage allowance for essential healthcare, education or employment journeys may be eligible for additional mileage support. Customers must demonstrate they require more than 3,000 miles a year for these purposes, with support applied to approved miles above that threshold through reduced excess mileage charges, while leisure and holiday travel is excluded. Support can be requested when ordering a vehicle or during a lease, with eligibility assessed based on individual circumstances and supporting evidence.

Additionally, the Scheme recognises that living in the most rural areas often means having to travel further to access everyday services so will provide 3,000 additional miles per year on to leases for certain customers. Motability Operations has used data from national Governments to identify the areas with limited access to essential services. The data looks at the typical travel time to services that people regularly rely on, including grocery shopping, healthcare and education.

The Motability Scheme is operated independently of Government. Decisions about grants, eligibility, lease terms, mileage allowances and support arrangements are matters for Motability.