NHS 111
(asked on 14th July 2022) - View Source
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, how many calls to NHS 111 were abandoned in (a) 2019, (b) 2020, (c) 2021 and (d) 2022.
The following table shows the number of NHS 111 calls abandoned after 30 seconds or more between January and March 2019.
January to March 2019 | 153,692 |
Source: NHS England, NHS 111 Minimum Data Set
Since April 2019, data has been collected on the total number of abandoned calls, which is shown in the following table.
April to December 2019 | 716,154 |
2020 | 2,490,663 |
2021 | 3,531,186 |
January to May 2022 | 1,174,159 |
Source: NHS England, Integrated Urgent Care Aggregate Data Collection