Question to the Department for Transport:

To ask the Secretary of State for Transport, with reference to the Office of Rail and Road super-complaint response report, published in March 2016, paragraph 207, which three train operating companies scored 0 per cent for their sampled mystery shops.

The Department does not have this information. We understand the Office of Rail and Road intends to publish the results of this work, alongside its first annual report on consumers titled ‘Measuring Up’, shortly.