Question

To ask the Secretary of State for Digital, Culture, Media and Sport, if she will make an assessment of the adequacy of the One Login system for people with difficulties using that system, such as due to difficulties confirming their identity.

Government is committed to ensuring GOV.UK One Login is accessible as possible, while protecting users and the government from the risks of fraud. GOV.UK One Login offers multiple ways for users to prove their identity: through the app, online security questions or in-person via the Post Office. We are expanding the ways people can prove their identity, including a new option launching next year that will enable users to prove their identity by securely logging into their bank account. People receiving Personal Independence Payment (PIP) can already use information about their benefit to help prove their identity. We are working with DWP to extend this to a wider range of benefits.

Where users cannot or choose not to use GOV.UK One Login, government services are required to provide alternative routes.