Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many calls were received by his Department's disability service centre's enquiry lines in each of the last two years.

The table below shows data for Calls Offered to Agent Queue (number of calls received) for Disability Services, for each of the last two complete reporting years, 2021/22 and 2022/23.

Please note this information is derived from the Department’s management information designed solely for the purpose of helping the Department to manage its business. As such, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics. As DWP holds the information internally, we have released it. However, it is possible information held by DWP may change due to operational reasons and we recommend that caution be applied when using it.