Home Office: Correspondence
(asked on 27th November 2023) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, what his Department's average response time to correspondence from hon. Members was in the latest period for which that data is available.
This question was answered on 5th December 2023
The Home Office has a service standard to respond to 95% of Members’ correspondence within 20 days.
The most recent customer service operations data are published at:
www.gov.uk/government/publications/customer-service-operations-data-q3-2023 and show that the Home Office responded to 97% of correspondence within the service standard in the quarter from July to September 2023.