Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps he is taking to improve awareness of the existence of a personal tax account among the elderly and digitally excluded.

HMRC promotes its digital services, including the Personal Tax Account and HMRC app, to help customers manage their tax affairs. Customers can use these services to check and update information about their tax affairs.

In March 2026, HMRC launched the Tax Confident website which provides simple, easy-to-understand information to help customers understand the basics of tax, including how pensions are taxed. It also signposts customers to HMRC’s online services and the extra help available. This has been promoted to the pension age audience this year with paid activity including press, radio and relevant digital advertising. HMRC is working closely with its partners to share information on Tax Confident to their customers and internally they are signposting Tax Confident, when relevant, to pension age customers.

HMRC is committed to ensuring that all customers can access its services in a way that meets their needs. Those unable to use digital channels can continue to contact HMRC by telephone and post, with additional help available through the Extra Support Service, including face-to-face support.