Department of Health and Social Care: Correspondence

(asked on 22nd July 2021) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what target his Department has for responding to correspondence from hon. Members; and what recent assessment he has made of his Department's performance against that target.


Answered by
Edward Argar Portrait
Edward Argar
Minister of State (Ministry of Justice)
This question was answered on 6th September 2021

The Department's target for correspondence from hon. Members is to reply to 90% of cases within 18 working days. The recently published cross-Government league tables for 2020 are available at the following link:

https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers

During 2020 we received 31,509 cases from hon. Members compared to 10,467 in 2019. Our performance against the target was 18% in 2020 compared to 67% for 2019. The Department is currently working to improve response times for 2021.

Reticulating Splines