Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what discussions his Department has had with Ofgem on energy companies' policies on informing people who are moved to meter estimates when Smart Meter data is unavailable as a result of signal problems.

Energy suppliers are required by their licence conditions to take all reasonable steps to ensure their customers’ smart meters are fully functional. Suppliers are also obligated to treat customers fairly and provide information that is complete and accurate. Ofgem is responsible for regulating energy suppliers against their licence obligations