Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what the customer satisfaction ratings were for the gov.uk website related to (a) content accuracy, (b) ability to find information, (c) proportion of users who found the website search tool good or very good and (d) proportion of users who got everything or most of what they wanted when visiting the website since 2012.

Over 100,000 people have taken user satisfaction surveys on the GOV.UK website since 2013. The most recent information is as follows;

On content accuracy, 69.5% they agreed or strongly responded that they “Trust the information on GOV.UK".

On the ability to find information, in 2016 52% responded that they agreed or strongly agreed that GOV.UK was “easy to use”, up from 42% in 2015

On the question of the proportion of users who got everything or most of what they wanted when visiting the website, in 2016 46% responded that they agreed or strongly agreed with this statement up from 36% in 2015.