Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to ensure that people’s energy needs are met during the covid-19 pandemic.

The Government has introduced a range of measures to address the Covid-19 outbreak, recognising the pressures facing many UK households.

In addition, and specifically for energy, on 19 March the Government secrured an industry-wide voluntary agreement with all domestic energy suppliers to a set of principles for assisting consumers, including those with pre-payment meters, through the difficulties caused by Covid-19.

This agreement requires all energy suppliers to identify and prioritise consumers at risk, support consumers who are impacted financially as a direct or indirect result of Covid-19, support pre-payment meter customers directly or indirectly impacted by Covid-19 to stay on supply, and to provide information to their consumers.

Details can be found at:

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/873960/Supplier_Agreement_19.3.2020.pdf