Passports: Delivery Services
(asked on 20th July 2022) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, what the service delivery standards are for the companies contracted by her Department to deliver passports to applicants; and what recent assessment she has made of whether those standards have been met.
The service delivery standards and recent performance against these are as per below:
Fed Ex | ||
SLA Description | Target | Performance June 2022 |
24-hour delivery (Urgent services) | 99.75% | 99.83% |
48-hour delivery (Standard service) | 99.75% | 99.76% |
DHL UK | ||
SLA Description | Target | Performance June 2022 |
Attempted delivery within 2 working days after collection, for addresses in mainland UK. | 99.75% | 99.93% |
Attempted delivery within 3 working days after collection, for addresses in all other UK locations. | 99.5% | 99.96% |
DHL Global Forwarding (International) | |||
SLA description | Target | Performance May 2022 | |
Dispatched packages that delivery/redelivery was attempted to the correct address and within the timeframe agreed. | 99.75% | 99.96% | |