Social Security Benefits: Interviews

(asked on 28th November 2023) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will make it his policy to increase the number and proportion of benefit decisions that include a face-to-face interview with the claimant.


Answered by
Jo Churchill Portrait
Jo Churchill
Minister of State (Department for Work and Pensions)
This question was answered on 4th December 2023

Many benefits across DWP use interviews or consultations to establish entitlement or eligibility. For example, Universal Credit requires face to face interviews for claimant commitments which impact eligibility, and Personal Independence Payment and the Work Capability Assessment use health-related consultations delivered in person, through telephony or video to help DWP decision makers determine eligibility.

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