Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, whether her Department is taking steps to help ensure that people have access to (a) independent and (b) tailored advice when making decisions about retrofitting their homes to make them more energy efficient.

The ‘find ways to save energy in your home’ service was launched to offer tailored and independent recommendations for home improvement and retrofit. The Government also launched eligibility checkers for the Great British Insulation Scheme and Home Upgrade Grant: Phase 2 schemes, allowing eligible individuals to create a referral to either their Local Authority or Energy Supplier to take forward the home retrofit. These digital services are complemented by a national phoneline service.

The Government is working on enhancing its independent and tailored advice services to provide a better user experience.