Question to the Department for Education:

To ask the Secretary of State for Education, what estimate her Department has made of the average length of time the Student Loans Company takes to refund people who have made an overpayment on their student loan.

The Student Loans Company (SLC) is committed to processing any requests for refunds due to customer overpayments in a timely manner. When a customer gets in touch with SLC about a potential refund, the whole process, including eligibility checks, will typically take around 10 days. However, this can take up to 28 days in some instances.