Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many complaints the Pensions Ombudsman Early Resolution Team escalated to the Pensions Ombudsman in (a) 2020, (b) 2021 and (c) 2022; and how much funding his Department provided the Pensions Ombudsman in those years.

The Pensions Ombudsman (TPO) is reviewing its Key Performance Indicators (KPI’s) and data as part of its business planning for 2024/25.

TPO does not hold data in a format that could produce a validated response as the information requested does not form part of TPO’s current KPI’s. It will consider this as a metric in the work between the department and TPO when agreeing 2024/25 KPI’s.

The Department for Work and Pensions provided TPO with funding of £8,870,000 in 2020/21, £7,931,195 in 2021/22, £10,413,705 in 2022/23, and £11,268,672 in 2023/24.