Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to assist Post Office Card Account users transition from their cards in preparation for the end of universal credit, tax credit and State Pension payments into those accounts from November 2021.

The Department has a dedicated team, the Financial Inclusion Customer Contact Centre, to support all Post Office Card Account customers to transition to standard accounts. a new Payment Exception Service exists for customers who are unable to access a standard account to receive their payments.

The Department is actively contacting Post Office Card Account customers to support and advice on the future payment methods available.