Question to the Home Office:

To ask the Secretary of State for the Home Department, pursuant to the Answer of 3 February 2020 to Question 3275 on Action Fraud, what steps her Department is taking to increase the capacity of Action Fraud to meet increased demand.

The City of London Corporation (as the Police Authority for the City of London Police) commissioned an independent review by Sir Craig Mackey QPM into the standards, culture and management of Action Fraud. The finding and recommendations of that review were published on 24^th January: https://www.cityoflondon.gov.uk/about-the-city/Pages/police-authority.aspx

Working with the City of London Corporation, the NCA and Home Office, the City of London Police will address Sir Craig’s recommendations regarding Action Fraud and the NFIB.

In addition, as part of the 20/21 police funding settlement, City of London Police received additional funding to allow them to recruit additional staff for the Action Fraud call centre. Despite the current challenging circumstances, work has continued to recruit and develop remote training for these additional staff at pace.