Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, what discussions has he had with Concentrix on standards of service in its work to support the administration of the tax credits system.

I can confirm that HM Revenue and Customs (HMRC) closely monitors Concentrix standards of Service. Full details can be found in the Contract. Please see link to the Contract: https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7