Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps she has taken to prevent the loss of driving licence entitlements during DVLA system updates, and how frequently these measures are reviewed for effectiveness.

Updates to the Driver and Vehicle Licensing Agency (DVLA) systems are rigorously planned and assessed so that impacts and risks are understood.

The DVLA has recorded 176 instances where drivers claimed they were missing entitlement between 2020 and 2024. These mainly relate back to when the DVLA was established and driving records were computerised. The DVLA undertakes a full investigation in each case including a search of existing and archived records. If no information is held, the driver will be asked to supply any information they may have to evidence previous entitlement.