Patients: Complaints
(asked on 12th September 2016) - View Source
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health, what the time period is within which NHS England has to respond to patients' complaints.
This question was answered on 20th September 2016
The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 provide the legislative framework within which NHS complaints must be handled.
There is no set timescale, though the body receiving the complaint must have arrangements in place to ensure it is dealt with efficiently, and the complainant receives a timely response.