Security Industry Authority: Standards
(asked on 12th September 2016) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, what the average length of time taken was to respond to email enquiries by the Security Industry Authority in each month since January 2016.
This question was answered on 16th September 2016
The average time taken to respond to electronic (e-mail or online) enquiries is unavailable in the format requested prior to July 2016.
From July 2016, the Security Industry Authority began using a new IT system, which has enabled it to produce a range of metrics. The average time taken to respond to electronic enquiries in July and August was 7 days against their service standard of 10 days.